Contact Us
We believe in transparent, straightforward communication. Whether you have a question about reading your prescription, tracking your delivery, or understanding our frame dimensions, our dedicated South African support team is here to assist you.
Our Commitment to You
Ordering prescription eyewear online can sometimes feel daunting. That is why we place a high priority on customer support. We aim to respond to all standard inquiries within one business day. If your query relates to a complex optical prescription, please allow slightly more time as our team may need to consult with an optical specialist to ensure we provide accurate, responsible guidance.
Direct Contact Information
General Support & Queries:
For order updates, shipping questions, and general website assistance.
[email protected]
Prescription & Optical Help:
For questions specifically regarding your OD/OS values, cylinder limits, or pupillary distance.
[email protected]
Phone:
Prefer to speak to someone? Call us during our standard operating hours.
+27 21 300 1846
Business Hours:
Monday to Friday, 08:30–17:00 SAST (Excluding South African public holidays)
Frequently Asked Questions Before Reaching Out
Before sending a message, you might find your answer in our comprehensive policies. If you are wondering about the timeline for your custom lenses, please see our Shipping Policy. If you need help understanding how to input your sphere and cylinder values, refer to our Lens and Frame Information page.